Playbook provided excellent project management leadership, including the tracking of the GC’s timeline, open issues and decisions, facilitating weekly onsite project meetings and providing expertise to help resolve issues as they arose. Working closely with Playbook, and Playbook working as my representative, I had the confidence that we had another layer of quality control and drive to have an outstanding result at the end of the project. I plan to use Playbook Management for future construction projects.
Being an out-of-market developer, it was critical that we partnered with a project management company that was familiar with the local community and had a track record of excellence. Playbook Management Company gave us instant credibility with the building officials, architect, engineers and general contractor.
The thought of relocating the headquarters of a 90-year-old company was daunting, to say the least. Looking back, we were completely reliant on Playbook to help us make the transition as smoothly as possible. Not only did they anticipate everything we needed before we knew we needed it, but they also helped facilitate the move and all of the various punch list items on our behalf. Also, our Playbook project manager was available at all times, even for the most mundane questions. The result was the smoothest building and relocation project we have ever experienced across all of our offices and our entire southeastern footprint.
‘Plan your work, work your plan.’ Such describes the work, positive attitude and responsibility demonstrated by Playbook Management Company throughout the construction of our combined Technology Center and Administrative Office.
The Playbook team met both our desired completion timeline and our budget. They interacted well with the GC, architect, furniture provider and other vendors involved in the project. They set up meetings and site visits and actively participated throughout the process and were always available for consultation. We were very happy with the relationship and the skills provided to bring this relocation/buildout to the finish line. I would not hesitate to use them again for future projects.
What sets Playbook apart is their ownership mindset. They are well prepared and kept our timelines and budget on track. Their communication was consistently clear, timely, and solutions-oriented—always focused on driving the project forward while advocating for our goals and priorities.
This summer, the Scholars Academy replaced its roof and 25-year-old HVAC system. It was a big job and thanks to Playbook it caused very little anxiety. Mike was an excellent manager of the process. He kept me informed of every step and had solutions to every problem that came up. The job was completed on time and within the budget. Playbook made the job easy, and the school is much more comfortable because of it.
The Playbook team brought clarity, organization and a deep understanding of construction needs. They expertly coordinated contractors, kept the projects on schedule and budget and served as our advocate in every meeting and negotiation. Their attention to detail, transparent communication, and unwavering commitment to our mission allowed us to focus on our students and community during a very challenging time.
Playbook kept the team humming along. Thanks to such a great collaborative effort, we moved in two months ahead of schedule and $110,000 UNDER budget despite unexpected tariffs & other challenges. I’d hire each group again in a heartbeat.
The Playbook Team managed the buildout of our new headquarters in Charlotte. This process involved a significant number of vendors, which would have been very difficult for our internal team to coordinate and oversee given that we were located in a different state and lacked the appropriate resources and expertise. The Playbook team owned the project from commencement to completion and allowed us to stay focused on operating our business. These folks are knowledgeable, diligent and great communicators. Without their engagement, this process would have been a significant distraction, and it’s unlikely we would have achieved our desired outcome.
Selecting the Playbook Management Company as our partner in our relocation and upfit project was hands down one of the best decisions we made in the entire process. The competence, skill and experience Playbook brought to the table was top-tier and continually left us feeling confident and at ease as we took on what would be our biggest undertaking thus far in North America.
Playbook Management Company managed all aspects in the building of our new regional office. It was a complex project that included merging two regional offices into one. Playbook is a great business partner. They had the expertise and experience to work with our landlord and vendors while managing our project budget. Playbook coordinated with our teams to negotiate and finalized agreements, monitor schedules, obtain permits / licenses, and they kept us informed every step of the way.
Retirement Clearinghouse would highly recommend the Playbook Management team to any company building or expanding their office. We partnered with them to build out two floors of shell space for our new office. They were instrumental in selecting the top contractors to complete the project on time and on budget. They are extremely organized and proactive, keeping the project on task and including us in all of the necessary communication and decisions.
The Playbook team was invaluable in guiding us and in some cases ‘saving us from ourselves.’ Their engineering and construction background helped us quickly and confidently navigate the many decisions presented to us.
Choosing Playbook Management Company to oversee our project was an invaluably wise decision. The Playbook Team instilled confidence and brought the expertise needed to execute our office construction, upfit and move. Every detail was meticulously handled while always taking our needs and budget into consideration. It was a joy to work with such a great company. We couldn’t be happier in our new facility.
Playbook’s unprecedented leadership shined from start to finish. When asked to find alternative solutions while value engineering multiple phases during the process, Playbook was always there. We could not have asked for a better project management team.
Our decision to use Playbook Management Company for our firm’s relocation and upfit was an easy one. Mike and his team listened to what we wanted to accomplish and held our hand throughout the entire process. Had we not had Mike and his team playing quarterback with all of the logistics of our upfit, I’m not sure what we would have done.
Playbook represented ScentAir in all aspects of our relocation to a new corporate headquarters, from initial budgeting through final punch lists. Their comprehensive expertise in construction, furniture, technology and project management was essential given our critical timeline. Playbook’s unparalleled experience translated to significant value, delivering our project on time and within budget.
The Playbook team was truly an integral partner in our recent $ 28 M+ clubhouse project at Myers Park Country Club. Their services and expertise were leveraged time and time again throughout this multi-year and multi-dimensional project. As one might imagine, when working with a 70-year-old building, the unknowns were vast and presented themselves on a frequent basis. Playbook was there every step of the way to guide, coach, and seek the best path forward with all partners involved. This project required one to be highly attuned to the client base and to navigate through the ever-changing conditions with a professional “velvet hammer” approach. Their focus is always on the client, the end product, and the financial impact.
Playbook Management Company was instrumental in the success of our new corporate headquarters in Fort Mill. Their ability to listen to our needs and execute them was outstanding while consistently meeting our budget and schedule requirements.
The Playbook team was an invaluable resource to us from beginning to end. They assisted us with the selection of our architect, worked on our behalf with our general contractor and helped facilitate the move into our new space. They are on top of the details. I am not sure how we would have done it without them.
The team at Playbook guided us from beginning to end on building out a new 24,000 sq. ft. office space. They assisted every step along the way in selecting the architect, general contractor, furniture vendor, AV and security consultant, advising us with respect to each of those areas and ensuring that all of our other vendors performed at a high level. Playbook took the time to understand our goals and priorities and was able to communicate those clearly to others to advocate for all the things that made our project a success. The team brings expertise in a host of areas that benefitted us along the way.
Playbook has been great. We hired them to do a major project that involved our office relocating from Fourth Ward to South Park. They were there from the beginning, helping select the contractor, and then managed all aspects of the project, right down to the final move. On a 1 to 10 scale, their partnership was a 10.
Playbook consistently acted in our best interests. I look forward to our next project together.
I highly recommend Playbook as a project manager for any construction project. They were worth every penny of their fee and then some.
Playbook was a pleasure to work with during the buildout of Department of Homeland Security space. Reliable and honest communication, composure and attention to detail are mastered techniques Playbook uses to ensure a successful project. DHS hopes to do business with the experienced and knowledgeable Playbook staff in the future.
We really appreciate the services and expertise you provided through this entire project from planning through final completion. We made numerous project scope changes throughout the process, creating multiple scenarios for you to navigate and manage. There is no way we could have successfully managed this project internally and continued to manage our day-to-day business operations. We look forward to partnering with Playbook again during our next construction phase in 2024.
Playbook led the project from the start with exceptional attention to detail. They ran weekly status meetings, served as a strong voice with the general contractor when needed, and kept us fully informed through clear, consistent communication. Their team provided thoughtful recommendations for vendors and partners throughout the project and demonstrated professionalism and expertise at every stage. Playbook was a true team player, and I would gladly recommend them to anyone seeking a strong owner’s representative.
Playbook is highly recommended for any office relocation. They managed both our move and the buildout of our new space, expertly coordinating timelines, vendors, and critical milestones throughout the process. Their deep knowledge of the local market, strong vendor relationships, and hands-on project management ensured everything stayed on track. The value they provide far outweighs the time, cost, and risk of missed deadlines—we can’t imagine completing an office move without them.
We have partnered with Playbook Management Company on a number of projects, including the relocation of our two corporate offices in Charlotte and Minneapolis. We learned rather quickly that Playbook was an excellent fit and that their work was top-notch. All projects were led with professionalism, speed and fine-tuned expertise. They are well-respected in their industry, and this was quite clear by the outstanding relationships they have built with their contractors, vendors and designers. We look forward to working with Playbook in the future and recommending them throughout the community.
Playbook is adept at keeping stakeholders on time and on budget and made the whole process easier and was vital to our success in our project. When faced with a problem, they always presented a solution and/or compromise without conflict.
